Finding a quality collision shop that you know will provide excellent service at a fair price can be a daunting task. Often, you have to depend on word or mouth, or just risk picking from the list that your insurance company provides. Fortunately, you have a better option for choosing a reliable collision shop, and these pro tips will help to get you there!
The Shop and Staff
You can tell a lot about a shop just by looking around. Is the equipment up to date and in compliance with the standards set by your car’s manufacturer? You can also tell a lot about the quality of customer service by the actual appearance of the shop. Is the parking area well marked? Are the reception area and restrooms clean? A serious collision shop will take pride in its appearance to the customer. The staff should welcome your questions and provide prompt, courteous answers you can understand.
One of the biggest indicators of quality work and reliable service is the quality of the shop’s technicians. Have they received formal training, and are they certified or recognized by a board for auto body repair shops or by your vehicle’s manufacturer? Ask these questions before trusting anyone with the repair of your vehicle.
Be sure to ask if the collision shop uses new, used or aftermarket body parts. New and used parts are normally fine, but may come with inflated prices; if they use aftermarket parts, that can translate to savings for your pocketbook. If your repair requires that any part of your car be painted, be sure to ask how many coats of paint and clear coat the shop plans to apply.
If you’re still unsure about a collision shop, then check social media and the Internet. Social media is a great resource for learning about other customers’ experiences and for obtaining recommendations of consumers just like you. Check with the Better Business Bureau and other reputable rating sites, but remember that reviews can be misleading. Competitors have been known to plant fake bad reviews, while many businesses pay for good reviews. Finally, don’t discount the recommendations of family and friends. In many cases, the best shops are not necessarily the largest or best-known in your area, so the experiences of others can mean a lot.
You may think that insurance referrals provide you with the best options, but it’s no guarantee of the quality or customer service you can expect. Your vehicle deserves high-quality repairs, especially since a poor repair can put your safety, and that of your family, at risk. Don’t allow your insurance company to pressure you into using a body shop you aren’t completely comfortable with.
In the Salt Lake City area, stop in and meet the professionals at Dent Master. As a locally owned and operated business, our team understands the importance of taking care of our customers and of providing the best service in the industry. Contact us the next time you’re in need of an exceptional local collision shop.