Finding a trustworthy collision repair shop is an essential first step in returning your car to normal, whether you’ve been in a fender bender or a major crash. Enough stress comes with the accident — you don’t need to add to it by worrying about the reliability and honesty of the shop you choose. That’s why many drivers insist on taking their cars to a local collision repair shop. They get peace of mind from word-of-mouth reviews and have the satisfaction of supporting a locally owned and operated business.
Which Shop to Choose
Your greatest need when it’s time to get your car put back together after an accident is a reliable body shop, staffed by trained technicians. You don’t want to put your car in the hands of inexperienced mechanics. You want to deal with a shop that has a reputation for honesty, meeting deadlines, honoring warranties and communicating well. Local shops that are part of the community are much more likely to meet these conditions. They work hard to earn the trust of their neighbors, since they live or die from local trade.
Work with people who have the skill and training to fix your car properly. Check their rating with the local Better Business Bureau as well as their complaint history. Ask how long the shop has been in business and how many years of experience the technicians have. Make sure they have a strong work ethic and utilize quality control processes. Work with a business that offers warranties on their work.
The Internet has made it easy to check reviews for local repair shops. Go online and look at what people report on Yelp and Angie’s List, or other local ratings such as Gephardt. Even better than online reviews are word-of-mouth reports. Ask friends, neighbors and co-workers for recommendations. Get their opinions about whether it was easy to communicate with staff, whether the car looked and ran the way it should after the work was complete and whether the shop stuck to the deadline. Ask if the shop was open and honest with estimates, warranties and final charges, and whether they explained what they had to do and answered questions completely. Finally, ask whether they would go there again. Most of the recommendations you get will likely be for local collision shops. People prefer to deal with neighbors if possible. Local shops work hard to gain a reputation for honesty and reliability.
Support Your Local Community
When sorting through your short list of possibilities, choose local to help support your community. A local shop is run and staffed by people you know. Since they are an integral part of the community, they are much more likely to work hard to establish a reputation for skilled workmanship and honesty.
In addition, getting your car fixed by a local shop keeps money in the local economy, which helps everyone. These shops hire workers who live and shop nearby. When you shop local, you help keep the spirit of entrepreneurship and small business alive and growing. Many shops are likely within walking distance of your neighborhood. Supporting them helps to reduce urban sprawl and keep neighborhoods vibrant. Shops that are locally owned are part of a network of social and economic relationships. They are prime supporters of local organizations like school sports and charitable causes.
Choose a shop with an excellent reputation for reliability and honesty, one that is fully invested in the health of the local community. Bring your car in for expert collision repair at Dent Master, serving the Salt Lake City area for over 20 years as the community’s premier collision repair shop.